Our hotel is independent. - Star rating: 4 stars. - Service category: Upscale.
• If you have booked directly with the hotel: To confirm your reservation, please send an email to: info@chateauhotel.cz with the following information: Check-in date Full name Reservation or accommodation number Phone number Email address • If you have booked through an OTA (Booking, Expedia..): You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
To modify your booking: • If you have booked directly with the hotel: Please send an email to: info@chateauhotel.cz with the following information: Requested modification Check-in date Full name Reservation or accommodation number Phone number Email address
• If you have booked through an OTA (Booking, Expedia..): Reservations made through any OTA must be managed directly with the OTA. Follow the steps below: 1-Access your booking confirmation email and visit the OTA website or app. 2-Choose the option to modify the reservation. Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation. The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay: Please send an email to: info@chateauhotel.cz with the following information: Booking source (Direct, Booking.com, etc). Check-in date Check-out date Required check-in date Required check out date Full name Reservation or accommodation number Phone number Email address
To add guest(s) to your booking: Please send an email to: info@chateauhotel.cz with the following information: Booking source (Direct, Booking.com, etc). Check-in date Full name Number of guests Guest's age Number of baby cots Number of rooms Email address Phone number
If a modification fee applies, we will let you know before processing your request.
- Free cancellation: Guests can cancel their reservation free of charge up to 1 day before arrival. In case of cancellation less than 1 day before arrival, the guest will be charged 100% of the first night. - Non-refundable: In case of cancellation at any time after the reservation is made, the guest will be charged 100% of the total price.
• If you have booked directly with the hotel: - Free cancellation: Guests can cancel their reservation free of charge up to 1 day before arrival. In case of cancellation less than 1 day before arrival, the guest will be charged 100% of the first night. - Non-refundable: In case of cancellation at any time after the reservation is made, the guest will be charged 100% of the total price.
To cancel your reservation, please send an email to: info@chateauhotel.cz with the following information: Check-in date Full name Reservation or accommodation number Phone number Email address • If you have booked through an OTA (Booking, Expedia..): Reservations made through any OTA must be managed directly with the OTA.
To cancel a reservation: 1-Access your booking confirmation email and visit the OTA website or app. 2-Choose the option to cancel the reservation.
Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email. Please kindly note the property is not able to make any exceptions to this policy.
We are sorry, but we do not have a loyalty program.
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment: - Best price guaranteed - Flexible cancellation - Secure payment - Pay on arrival
Available for free: - Baby cot - Coffee & tea - Parking - Safe - Wi-Fi
Advantages: - Direct communication - No hidden costs - Personalized service
We guarantee the best price for direct bookings. If you find a lower rate elsewhere, we’ll match it. Additionally, you'll enjoy all the benefits of booking directly.
To qualify for a price match, the rate must: • Apply to the same accommodation • Have the same cancellation policy • Be a public rate that is viewable and bookable by anyone
To request a price match, please send an email to info@chateauhotel.cz including the following details:
Name Name of the hotel Arrival date Departure date Number of adults Number of teenagers Number of children Number of babies Room type Requested meal plan (Room only, B&B, half board, full board, all-inclusive, etc.) Final rate on the hotel's website (indicate currency) Final rate on the comparison website (indicate currency) Comparison website
We are happy to work with travel agents.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).
We offer only 1 rate plan - Breakfast only See breakfast types: here
The hotel has a la carte restaurant for lunch and dinner.: here Monthly Degustation menu, including wine tasting: here
Upgrade requests can be made upon arrival only and are based on availability and payment of the price difference.
To request a room upgrade, please send an email to: info@chateauhotel.cz with the following information: • Preferred room type • Booking source (Direct, Booking.com, etc) • Reservation or accommodation number • Phone number
There is no minimum stay at our property
-There is no specific discount for long stays -There is no maximum length of stay
We do not offer any specific discount for early bookings.
Unfortunately, day use/ day passes are not available.
City tax: 2 EUR per person per day. City tax is not included in the price.
To use a voucher, please send an email to: info@chateauhotel.cz with the following information: • Name • Date of use • Purpose • Number of guests
General Policy: • Depending on the rate you select, payment will either be upon reservation or check-in. • Credit Card is not mandatory during the reservation request. • At check-in, you will need a valid credit or debit card and an ID. • If you’re having trouble making your reservation contact us and we’ll assist you. Means of Payment: We accept the following payment methods: • Visa • MasterCard • Paypal • Maestro • Bank transfer • Debit All means of payment not listed above are considered unacceptable. Cash Payment: • We accept cash payments at the front desk. • You need a valid credit or debit card as a guarantee to book your stay online, even in case of cash payment. If you do not have a credit or a debit card, please get in touch with us. Extra charge for credit card payment: • There is no surcharge for credit card payments. Multicard payment: • We cannot split the payment between different credit cards. Deposit: • We do not require a security deposit. Installments: • We do not accept installment payments. Payment for someone else: • We accept payments made for someone else. The full amount of the reservation must be paid at least 1 days prior to check-in, for more info contact staff.
